Dynamics CRM and ERP

Dynamics 365 is a product line of enterprise resource planning (ERP) and customer relationship management (CRM) applications announced by Microsoft in July 2016.

Microsoft Dynamics business solutions energize and empower customer engagement with real-time information and collaboration. Customer engagement solutions powered by customer relationship management (CRM) software, enterprise resource planning (ERP), supply chain management, business intelligence and reporting, Microsoft Dynamics has a business solution that’s just right for you.

Cloud 9 Infosystems has implemented Microsoft Dynamics CRM and ERP solutions on-premise and on-cloud. We offer strategically configured Dynamics solutions that are tailored to specific industry needs and processes. Chose from the basic “out of the box” model to a complex architecture featuring automation, dashboards, system integration and custom development.

Dynamics 365 for Sales and Customer Service

Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction. Empower your agents to interact seamlessly with customers in real time through Chat for Dynamics 365, mobile text messaging with SMS (in preview), or AI-assisted service with your own Microsoft Bot Framework bot (in preview).

Dynamics 365 Business Central

Dynamics 365 Business Central meets the end to end ERP needs of various types of businesses that needs highly integrated management and reporting across the financials, supply chain, inventory, distribution, manufacturing, warehouse, CRM, and project modules. With Dynamics 365 Business Central available in both the cloud and On-premise versions, our certified professionals can get the best out of Dynamics 365 for your varying organizational needs.

Dynamics 365 – Finance & Operations

Deliver fast, accurate reporting and make data-driven decisions to improve forecasting, profitability, and compliance. Bring agility and efficiency to manufacturing, keep pace with demand, and uphold quality control with machine learning and AI-driven insights. Accelerate delivery time, reduce costs, and simplify warehouse and transportation processes with complete visibility across your supply chain.